Information & policies
Privacy Policy
Information We Collect
The inquiry form collects owner name, email, phone, service interest, dog name, and a brief message. Breed, age, approximate size, temperament, brief behavioral concerns, preferred dates, and contact preference are optional. Please do not send veterinary records or detailed medical histories through this public form. A privacy acknowledgment is recorded.
Why We Use Information
Inquiry information is used to respond, discuss suitability and availability, and determine appropriate next steps. Submitting an inquiry does not create a booking or customer account. Booking and financial records are separate from general website inquiries.
Website Service Providers & Security
Lovable hosts this website and Lovable Cloud stores inquiries. Server-side validation, private access controls, and a hidden spam trap are used. A hashed IP identifier supports a server-side limit of five submissions per hour and a 60-second cooldown. Security measures reduce risk but are not a guarantee against every incident.
Retention & Automatic Deletion
Inactive inquiries are automatically deleted after 365 days from the last recorded interaction. Spam inquiries are deleted after 30 days from their last recorded interaction. Cleanup runs daily. Active inquiries and records under a legal retention hold are excluded from automatic deletion. Authorized administrators may manually delete inquiries and manage status or legal holds.
Email Copies & Backups
Automatic inquiry deletion applies to the stored website record; it does not erase separate email conversations or provider backups. No form-notification email sending is currently configured. Direct email correspondence is handled in the business mailbox. Deletion requests are reviewed for separately held copies and applicable legal requirements; automatic website cleanup does not determine mailbox or provider backup timelines.
Cookies & Analytics
Lovable provides website measurement for page visits, technical performance, and non-personal conversion events: inquiry form starts, confirmed saves, submission failures, and clicks on service or contact actions. Custom event properties contain only static action identifiers, never names, email addresses, phone numbers, inquiry messages, or dog histories. Inquiry records are stored separately. Reports are private to the website workspace, not public. Optional-event consent and browser privacy-signal handling depend on the hosting measurement settings. Hosting may also process technical request information. Technical requests may be processed by hosting providers. This website also requests fonts from Google Fonts, whose delivery involves technical request information. Pseudonymous anti-abuse identifiers are eligible for deletion after one day without a recorded accepted attempt and are removed by scheduled cleanup. No advertising pixels or customer sign-in are added.
Your Questions & Deletion Requests
Contact simoneksans@gmail.com to request access, correction, or deletion of your inquiry or to ask about privacy. Requests are reviewed subject to applicable requirements and separately held copies. Do not send additional sensitive records with a privacy request.
Policy Updates
This policy describes website inquiry practices. It may be updated when email delivery, tracking, service providers, or data practices change.